09/09/2017

Do You Think Gionee Have The Poorest Customer Service in Nigeria?



I don’t even want to talk about InnJoo because it is dead on arrival. I know you’ve heard your own fair share of poor customer service most especially from your favorite mobile brand and I’m guessing that some of your experiences are bitter while some are lovely.


A user lamented about his bitter experience with Gionee Customer service on NL as seen below;
You are correct about GIONEE customer service. They have the poorest customer service in Nigeria, they almost got me mad bro. I spent a lot of money going to their office every week just to collect my GIONEE M5 Plus which developed charging problems a few weeks after I bought the phone. Well, I was happy at the end of the day as the phone hasn't given me any problems since then and I am enjoying the phone, but they need to work on their customer service. See the way people were complaining at Ikeja, Lagos. I felt like punching one of their staff in the face at first.


And this…
…I have every reason to say this because I have used other care center before especially Tecno, they accord you the highest respect maybe you guys should visit tecno care in zone 4. But on getting there to Gionee care center, I related the first issue of the phone showing rooted and explained to the guy that I never rooted the phone and I also didn’t give the phone to anybody and that the finger print lock is what I always used and at such no other person has access to the phone except me, they confronted me that I did, at a point I had to tell the guy that if I rooted the phone will he beat me up?
 So what is my gain if I lied?

 They reluctantly collected the phone and charged me #2,000, which I paid after then I told them I will love to get the charger and requested for the price they told me, a very crazy price that I was not comfortable with they further said the charger is not available yet, the price still got me thinking that I had to go online to search for Gionee customer care center number which I called and I was given a different price which was #1,000 less than what I told at the Abuja care centre in Bannex and also went further to give me the separate prices for the charger head and USB cable and said they could be purchased separately I explained things to the agent concerning the office Abuja people gave, the agent apologized and told me to please go back and meet John directly.

I don’t know what your experience with other mobile brands customer care but do you think Gionee has the worst customer service? will love to know your own experiences.

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19 comments :

  1. Never had to deal with them before so I can't say.

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  2. Gionee is a good brand. the only problem i have with them is for the fact that they don't provide update on their device. You need to special pray for them to release update on their devices.

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    Replies
    1. They do. M5 mini got marshmallow update

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    2. Only M5 mini received Marshmallow update, other devices did not receive not even nougat update except you are buying a new device that comes with Nougat pre installed. Steady update is what matters

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  3. Hmhmh! They are all birds of same feather. This guy is even lucky to get where to lodge his complaint, what of the guys that are using Ulefone VkWorld Elephone Xiaomi Vivo Leagoo Doogee Uhans Bluboo phones without customer care centers in Nigeria.

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  4. This is very sad. Most Nigerians do not know the importance of customer service, that is why when they're employed, they end up annoying customers even after they must have been paid. How do you treat your customers in your own business?

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  5. Them and Injoo are brothers
    never liked that company

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  6. I don't even think if I will ever use their phone.

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  7. Gionee is a great smartphone industry. I recommend you give one of their smartphone a try you will love it. From wazobiawap.com

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  8. I've not used any of their product but I think I'll give it a trial

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  9. I don't have cause to visit them but their products lack OS update. I'm using gionee Marathon m5 international version. And it hasn't developed fault since I bought it almost two years ago.

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  10. Gionne is a nice phone and its making its mark already, its just a matter of time.

    Meanwhile i found this awesome Nigerian Company based in the US, its a shopping website that offers 20% off and free shipping to all Nigerian shoppers, you might want to try it out and thank me later, https://www.punyprices.com

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  11. Gionee offers gud product ......but I av Neva b one of der customers

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  12. HONESTLY YES...i was at their care center last week to report about my m5 plus that went off when testing a new usb and what the lady there will tell me was to pay 34k for my screen just incase the screen damages when checking the problem of the phone... Yomi if you can help me out i will appreciating cus i was tinkin it could be software problem but i tried the methods i know already

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