Fix Your Tecno Camon Problems Here

I am supposed to have done this a long time ago but I’ve
been a little bit busy… This morning, I’m going to open a thread for Tecno Camon lovers, where you’ll be able to fix your device if at all it develop a
problem or you want to understand more about your device, how it operate etc.

My job is to give you favorable solution with every other
readers of this blog. Whether you like it or not, your device in one way, now
or in the future will give you migraine headache, here you can be able to fix
it using our  ABC guide.
So feel free to report your Tecno Camon misbehavior here, or
whatever you notice is not right with the device and we’ll try our possible
best to fix it for you.
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188 thoughts on “Fix Your Tecno Camon Problems Here

  1. Help Me Please! My Camon c9 shows ads anyhow ,, and it downloads file automatically by itself ,, i factory reset the device after an hour it goes back to its old self ,, i wiped user data through recovery but still it continies showing ads and downloading apps automatically 🙁 …

    • Hello Hamzaopera,
      Two things are involve; its either network strenght in your location is not strong enough or you've flashed the phone before. I'll suggest you try other network that are strong in your location to see if you'll still get thesame result.Or have you flashed the phone before?

  2. YES, AM BACK HERE, OGA YOMI THANKS FOR RAPID RESPOND TO MY POST, ITS SEEMS CAMON C9 IMEI CANT BE CHANGED, AFTER FLASHING CAMON C9 WITH MIRACLE BOX, THE BASEBAND BECAME UNKNOWN, I FLASHED BACK THE STOCK ROM BUT NO AVAIL, I LATER FIXED THE BASEBAND BUT UNKNOWN IMEI, MTK, CHAMELEPHON NONE COULD FIX IT, I LATER FIXED THE IMEI BUT IT SEEMS WE CANT TWEAK THE IMEI TO BLACKBERRY IMEI, ANY WAY OUT??

    • Hello Noahdam,
      What prompted you to flash your device with Miracle box? You can change TEcno camon c9 IMEI once its rooted, install Camelphon app and it will change it.

      You don't need any other long process.

    • Chamelephon can't change the imei.. Instead it will only corrupt the imei, it will change the imei to 9wrxyv… And u can't browse with airtel with such imei.. That's why I flashed back to stock Rom….. Chamelephon can't change tecno c9 imei……

  3. i got camon C9 and the ba3 dies faster dan any ba3 of phone i have eva used. it doesn't take me for 12 hours i dnt know y.. is their any help?

    • Hello Freshice,
      Your Tecno Camon C9 battery dies faster because some application are busy consuming your battery at the background.

      Go to settings, app>>battery, see the lists of applications eating down your battery, disable them. Go back to settings>>apps>>Click on individual apps and clear their cache but don't touch Google play services and google play. Reboot your device and you are good to go.

  4. Hello Prof., i really need your help.a friend of mine resentfully bought techno camon c9 which was synced with his Gmail account. He mistakenly reset the phone and on restarting the phone, he is to login with his gmail account and password but the system wouldn't recognize his password even though the password is correct. Please anybody with a solution should help.

  5. Oga Yomi, Pls can u help with my Camp C9 that shot down itself? Sometimes if I try putting it on again, it wouldn't boot pass "camon" and shot down again.
    Pls help. I'm getting frustrated.

  6. Hello ?..my camon c9 has issues with snapchat and Instagram snaps because anytime I try to make a snap, the video keeps cracking.. I can only take pictures and watch other peoples snaps… I'm frustrated… pls help

  7. Hi guys am havin a big problem wiz ma c9 all the apps except youtube dont connnect to internet and play store is not opening to and the worse part is other apps that i installed from other phone are not connecting to internet to so plizzzz help me i have resated the factore to their is no chage help help help help

    • Tecno Camon is not design to get OTA updates. for now no update is available for Tecno camon. Though we are still waiting for for tecno to roll out custom updates

    • Hello Sandra,
      Go to settings, apps, click on individual apps, clear cache. Clear the cache for all the apps except Google playstore and services.

      once you've done that, reboot your device, and you'll be prompted to login afresh if you use an app that require login.

  8. please my calls are not connecting on my canon c8, it says calls not sent when i use both sims and when using any app, it hangs and goes back to homescreen. Please what could be wrong and how can it be resolved

  9. My c9 can't access any social media but can you google search and youtube. I have changed sims but not working but when i insert the same sims into different phones, am able to access any social media. Can you help?

  10. My tecno c7 camera is not working. It says can't connect to camera. Make sure all apps that might use camera or flashlight is off. Please help me fix the problem

    • Hello, Wiping your camera cache should fix it for you.

      >>Visit Android Settings.
      >>Click on Apps (usually under devices)
      >>Find the Camera app and tap on it.
      >>Tap on Clear Cache and Clear Data and confirm your action.

      >>Restart the phone or force stop and disable enable camera before giving it another try.

  11. Hello yomi
    My tecno c9 showed a screen message that my phone battery is too hot. Then in like 2mins the phone went off and never came back on. ..been charging it but still not coming on. .What could be the problem? ?
    Thanks

  12. hello, pls my camon c8 just went off within a twinkle of an eye, and has refuse to come on even though i have been charging it all day..pls what can i do? i really miss my fone!!!!

  13. please i was trying to root my c9, and now its stock on first tecno logo. i have tried flashing with miracle box crack but to no result. the computer cannot see the phone. what should i do please?

  14. my Camon c8 when I put on my 3g as prefer network the sim network will go off totally please need it help…… for God sake

  15. I don't know what I've done with my phone, I guess I updated the phone (tecno c8). Since then, my back camera is no more showing while the front camera has turn upside down. Please is there any ways you can help me solve this problem sir? Thank you

  16. pls my camon c7's bluetooth and wifi hotspot have been malfunctioning for weeks now….pls what can i do to solve the problem?

  17. Hello
    My techno c7 just restarted itself, since then it has been misbehaving like 1. It wont past the Techno screen so I did a hard reset (lost my data and all) 2. It refused booting complete and kept restarting . After several tries, it took me to the welcome screen, I registered Google account, it then froze 3. After several trial restarting it again took me to registration page 4. On pressure next, the screen changed and looks like a destroyed screen with hormonal white lines, it froze and the circle continue.
    PLEASE HELP

    • Hello Hamza, sorry about what you are passing through… but the bad news is that your software is corrupt and needs to be fix. It can only be fix through flashing. You need to Flash your device with C7 custom rom

  18. Hello,please my phone has been showing user busy to my callers for days now,I called customer care of both lines and they said my sims are good.I also checked the call forward/call barring settings and the are off/disabled.iv removed the sim and taken it back in too but its still not working.what can I do please?

    • I'll suggest you try it on another phone to see if you can receive calls… if you can't then its the sim and if you can, then its your phone.

      If its the phone, check if you've disallow all calls, and allow them or factory reset the phone.

  19. Hello, please my tecno camon C9 can't be operated while charging, it will start misbehaving, I can used it when disconnected to charger, or I remove the back cover of the phone, please sir I need ur help

    • Normally it is not adviceable to be using your phone while charging, it will have a negative effect on the phone.

      I'll also suggest that you upgrade your camon system for any systme fixes or lags

  20. my tecno canon c7 misbehaves, its camera pops up and starts taking pictures. minimum of 40 pics and saves in picture gallery. I have done reset to factory more than twice and the problem still persists.

  21. Please snap chat really lags.videos can't be taken on my canon cx air. Really painful considering the price n high hopes I had for the phone. Playing what can I do

  22. My tecno camon c9 restarts on its own suddey,my facebook,messanger and boom play are always crashing,the phone is always freezing.please help

    • Hello Omonyra,
      You need to restart your camera app. Exit the camera app, wait for like 30 sec and restart it again. If the problem still persist, then do the below;

      clear the cache and data of the camera app by Settings > Applications > Application manager > Camera app. Then tap Force Stop, and go to the Storage menu, where you select Clear Data and Clear Cache.

    • Hello Princess Diana,
      You need to clear your camera app cache from settings… Once you are done, reboot your device and check it out if its bn fixed. If not, then you'll have to factory reset your device.

    • Because you have too many apps installed that is draining the hell of juice of your battery. Uninstall apps your are not using after wch you should go to settings>>apps>>clear individual cacher and reboot your device. This should fix it.

    • Hello Diana,
      Then its a software issue. You need to install system update for your devices to fix this glitch but I'm not sure if its currently available. Howver you can check by going to about phone and click on update.

      Another alternative you have is to factory reset your phone and everything will be back to normal. If you are going with this option, please back up your important files on google drive or your gmail before you proceed.

  23. Hi,

    My Camon C9 is less than a year I bought it but recently, the battery goes off to 0% at 61% and then when being charged, shows 61%.

    Secondly, the hotspot doesn't stay on and neither does the bluetooth go off after every use.

    How do I get these fixed

  24. Hello, my camon cx isn't charging properly, first it started charging very very very slowing after trying different chargers, charging ports and source on energy and now it won't even charge atall, even though it's showing charging icon it doesn't leave 0%, please what can I do, though my charger go blown but I bought another tecno charger

    • Hello friend,
      You need to try it up with another CX battery. if another battery still gives you thesame result, then you'll need system update to fix this ish.

  25. Hello, please I was watching a movie on my phone camon cx and all of a sudden the screen was white, up till now it's not coming on or charging except d white screen. What can I do pls. I can't remove d battery charger I think it's inbuilt

    • Hello Aisha,
      turn the phone off completely for 5min, then turn it back on. If it still remain thesame, you need to carefully loose it and remove the battery otherwise you'll need to flash it

  26. My Tecno Camon i has a bug. When i turn on accessibility service of an app, it shows on but when I go back it shows off. I can't seem to turn it on, even though it shows on in that particular app. Happens to every app with accessibility service..

    • Hello Sajith,
      Since your phone is new in the market. Their suppose to be a system update the moment you turn it ON on your first use. If their is none, then check your about phone if its available.

    • I did update my phone after first boot. I didn't check it before update, but it was definitely not working after update. Right now I given it to service center and they asked to give them 3 days. Hope it fixes.

    • It is virus. Its likely you downloaded an app that led to that.

      If you can start it in safemode, navigate to your last downloaded app and uninstall it then boot back to normal mode.

  27. Hi. I have a tecno camon cx. But recently my google playstore won't launch. It keeps saying "google playstore has stopped"
    I have cleared the cache also uninstalled updates. But it doesn't seem to work. I use Wi-Fi most of the time. So i really have no idea whats wrong. Please help

    • Hello Mummin,
      Try to delete your Google account and add your Google account again

      – Go to the menu -> settings -> account remove your current google account then add it again here.

      If you still have same issue after the above, then use any of the steps here

  28. Hello, I recently got a camon CX not up to 5 months today. I have been recently struggling with google play as it won't download apps or even open. So I decided to reset the phone. After d reset it started behaving abnormally. It would just freeze as I'm working on it and other pages and apps I'm not on will get opened BT themselves. Mostly d tab drops down n starts opening my notifications n other apps. The top of any page I'm working on too does dis but mostly d tab drops down. I have to lock n unlock d screen each time to continue work on it. Please help me.

    • Hello Friend, Hope you didn't buy a clone Camon CX?
      I'm afraid your device must have been expose to virus but before I draw my conclusion, go to your settings>>Apps>> click on each apps and clear the data cache but don't touch your google services and google play store

      once you are done, reboot your device and watch its performance. if the problem still persist, then you might have to reinstall the stock rom

  29. Hi Yomi prof, my tecno CX switches on and off by itself for hours. I have tried factory reset but the problem is still. It just goes off and on on its own continually, please help me!

    • Hello friend, if you have successfully done factory reset and the problem stil persist, I'll advice you try it with another cx battery otherwise you'll need to flash your device with the default stock rom

  30. Hello. I can switch from front to rear camera in my Camon CX. The switch icon is nowhere to be found. I've restarted severally and even downloaded another camera app but still no luck. I'm stuck with front camera, I wish it was the other way round. Please help… Thank you.

    • Hello Ghaneeyyah,
      if it doesn't come on pass the Camon sign and it doesn't go beyond that, it means your Camon 9 is bricked and will need to be unbricked before it will work back to normal.

      I don't know if you are going to be able to fix it yourself or get someone techy enough to fix it for you. Once it's unbricked, it will be back to normal.

      Also regarding the battery going off, it seems your need a battery replacement.

  31. Pls I can't type with my c9 anymore.I can only read but cannot comment or reply and the battery shut down itself at times

  32. hello, i was updating my software update to android 7.0 but there was some interruption during the installation process and now myc9 wont turn on completely it get stuck at the tecno logo screen.

    • Hello friend, your C9 is bricked. Every interruption during software upgrade on android device always lead to bricking or killing the device. Go and download Android 6.0 stock rom for camon c9 and use it to roload your device. It will be back to normal after that.

  33. Hello, my c8 automatically cancel applications and go back to home page. Also, I want to remove security partern but it show it has been disabled, I can only change it to another partern. Also, at times it will show "battery temperature is too low switch off your device", please help me

    • Hello Nicki, the easiest way for all this issue to be solve at once is to factory reset your smartphone. Please back it up so that you won't loose any doc or information. All your pictures, videos, music and contact should be automatically backed up on Google if you have your gmail connected to your c8

    • Hello Henry,
      Remove the back cover, and the battery then station it under the sun or hot environment so that the water can fully dry up. Once it dry it up your flash light and camera will come back up.

      Water is still inside your phone

  34. Pls, dis is a serious issue. I cudnt send msg on my phone wit my mtn sim1. It wil always fail and i hav above 2k airtime on it. But my mtn sim2 is goin normal. Wot cud b d issue, and i ve clear d msg cache. I reboot.

    • Hello Val,
      swap sim1 to sim 2 and sim2 to sim1. Then try sending message if it will go. If It didn’t go, then you need to call Customer care to fix it for you.
      But if the sms deliver after swapping then you need to check your config of sim1 message center.

  35. Hello boss.
    My Camon CX battering is not charging forward and it indicates charging. Its presently in 20%. I’ve tried different charger and also switched it off and still don’t charge forward. it only shows that the battery is charging but its not going forward. Please help me out.

    • Hello Timilehin,
      I’m guessing you’ve been charging your phone with the wrong charger. Please use another good charger, put your phone in flight mode and allow it to charge fully

  36. please sir, i tried factory reset on my phone, but it has been showing me erasing since, after which it shows a red caution sign…please help.

  37. i went to settings on my phone and clicked on the backup and reset, and then on factory reset..
    since then it has been showing erasing on the screen..

    • Hello Nelson,
      the process you followed was not bad. i just hope you didnt interrupt the process before it finished erasing everything.
      That red caution sign showing along side your android logo means your device is bricked and you only way of fixing this is to flash back the stock rom.

  38. please sir yomi, can i flash back the stock rom from another working camon c7, please i just need directives on how to do it using a memory card.. I appreciate what you’ve done for me so far…

  39. I don’t how to stop resetting my cell phone which is Techno CX Air and how to turn it on, What shall I do?

  40. Hello Prof, please what do I do? My Tecno CX touchscreen suddenly started misbehaving. Sometimes it freezes and sometimes it just goes out of control, I can’t even type in my password.

    • Its either water splash on the screen excessively or the phone is getting hot. Seperate the battery from the phone for a while, insert it again.
      Go to settings and stop any background app that may likely be consuming the battery, hence making it hotter than imaginable. Also go to settings>>apps>>click on individual apps and clear data and delete cache. do it for all the apps except Google play store and google services. reboot your device and watch the performance.

  41. Hello, my camon cx internal storage is not complete is just 2G and d Ram is 512MB, what can i do to fix this?

    Moreso, d camera is not clean, no color effect in the camera….

    And i want to upgrade to the latest HIOS, from HIOS 2.0

  42. My camon c9 is not Responding when I try to put it on…. So I don’t know what to do.. And it not even charging

  43. Hello, my tecno camon c7 automatically restarted and my recents and home button stopped working. I also can’t see notifications on the notification bar. Please, is there any solution to this?

  44. Good morning,

    My Tecno Camon C7 goes off immediately it comes on whenever i tried to put it on. Please what should i do?

  45. Hello Sir,
    Great job you are doing. Bless you.

    My CAMON C9 just wont come on, fell sometime, the screen was replaced and it worked. But didn’t use it for a while and was using another phone. Now, i want to use it, i put on the sims and it came on for while, after which it now went off and has not come on again. I have sent it to neighborhood Techy people who have tried with another battery and all the works but still to no avail.
    Kindly advice.

    Sorry for my epistle.

  46. Please My Tecno Camon C7 goes off immediately it comes on whenever and i try to boost the battery sometimes it will work but sometimes it will not work.. i tried to put it on. Please what should i do?

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