Stop Cheating Telecoms Subscribers

NCC wants operators including MTN, Globacom, Airtel and 9Mobile, among others, to desist from acts that amount to cheating the about 150 million active subscribers in Nigeria via the services rendered.

Majority of consumers complained bitterly about the poor quality of service in EPE community Lagos region, which to them has become a menace and gradually making them lose interest in telecoms services.

bad network

Subscribers lodged complaints such as data and airtime depletion, unauthorized auto renewal, call drops, unresponsive customer care, illegal deductions and poor quality of service.

Major complaints from MTN subscribers are poor network connections, unauthorized auto renewal and illegal deductions of airtime.

For Airtel, consumers complained of unauthorized automatic subscription to value-added services without their approval and continuous deduction of airtime for auto-renewal despite opting out.

It was the same fate for 9Mobile. Subscribers complained of data depletion, saying “is a subtle corruption when you have to subscribe to data, your money is taken but you can’t even use the data at all. This is so pathetic.”

For Glo, the service was nothing to write home about.

Three of the operators, including MTN, Airtel and 9Mobile, whose representatives were on ground, appealed to the subscribers, with a promise to address all listed challenges as fast as possible. No Globacom representative was on ground at the event.

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18 thoughts on “Stop Cheating Telecoms Subscribers

  1. Especially with MTN and Airtel. MTN particularly dealt with me for the past five days that i felt like dumping the sim. The better address the issue ASAP

  2. After switching to ntel, I realized that mtn is a big cheat. The only problem with ntel is the ease if getting airtime. I don’t buy the idea of visiting their office just to buy airtime. The inconvenience is a bad factor.

  3. Lmao, GLO representatives didn’t even show up, that’s hilarious! For MTN my only issue is the auto renewal. I mean, if I wanted to renew the plan I know the codes to dial!

  4. Has to lodge a complaint with NCC about how airtel deducted my credit without my subscribing to that service. To this very moment am still waiting for my refund.

  5. I’ve been airtels victim twice, sudden subscription to services i didn’t want, i called for reversal butthey said no, that i opted for it myself. 9mobile is always kind enough to refund nd reverse. Just their data zapping

  6. This cheating must stop. I’m one of the victims of unsolicited service and unauthorized airtime deduction from network providers

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