NCC wants operators including MTN, Globacom, Airtel and 9Mobile, among others, to desist from acts that amount to cheating the about 150 million active subscribers in Nigeria via the services rendered.
Majority of consumers complained bitterly about the poor quality of service in EPE community Lagos region, which to them has become a menace and gradually making them lose interest in telecoms services.
Subscribers lodged complaints such as data and airtime depletion, unauthorized auto renewal, call drops, unresponsive customer care, illegal deductions and poor quality of service.
Major complaints from MTN subscribers are poor network connections, unauthorized auto renewal and illegal deductions of airtime.
For Airtel, consumers complained of unauthorized automatic subscription to value-added services without their approval and continuous deduction of airtime for auto-renewal despite opting out.
It was the same fate for 9Mobile. Subscribers complained of data depletion, saying “is a subtle corruption when you have to subscribe to data, your money is taken but you can’t even use the data at all. This is so pathetic.”
For Glo, the service was nothing to write home about.
Three of the operators, including MTN, Airtel and 9Mobile, whose representatives were on ground, appealed to the subscribers, with a promise to address all listed challenges as fast as possible. No Globacom representative was on ground at the event.