Is Your Smartphone Having A Problem? Fix it Here

I know during the cause of this festive period, you’ve used the hell
out of your device and along the line it gave you superior Christmas headache.
You don’t need to worry because you are the boss of the device.

Android specifically can choose to act super abnormal anytime without
your prior notice. Perhaps you notice that your Android, Blackberry or iOS is
acting funny and you’ll like someone to help you fix it, or your device got
bricked and you don’t know how to bring it back to life again…
Use the comment box to state the nature of the kind of problem your
device is facing and it will be fix for you.
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154 thoughts on “Is Your Smartphone Having A Problem? Fix it Here

  1. Gud morning prof

    …For now there's no problem o buh I noticed dat my lucky patcher and freedom is no longer doing in app purchases for me after I changed my phone… So I wanted knw if der is a specific or modded playstore dat am surpose to install so dat It will start working

  2. I don't even think if my own headache have a solution. my phone's data like videos, pictures, keyboard language and Dictionary data always got deleted each time I plugged my phone with usb in my laptop to transfer file.

  3. My Oukitel K4000 battery drains very fast and overhears when 3G internet is on, charging the phone is quite slow like 3-4 hours. What are the solutions to these problems of K4000?

    • Many reasons may result into why your device battery drain fast but first of all, reduce your screen brightness. By default it is set to adjust according to your sorrounding.

      Also, go to Settings > Battery. If you find apps on this screen that are using up more battery than they should be, close them by tapping Force stop.

      It over heat because of the processor which is 1Ghz and I believe you opened different apps at thesame time. Just close any app you are not using,or when you are done using an app, close it completely.

      Use another Android charger to test how fast it will charge that device

  4. I can't root my infinix zero 16+2gb after upgrading it to lollipop using sp flashtool
    I've tried several methods(iroot,kingroot, how to root any mtk device post you made sometime ago) all proved abortive

    • Hello Kenneth,
      Its pretty easy to root once you have SP Flash tool install on your PC. did you get any error message while trying to do this? Do you have the TWRP recovery and Super SU for your device? If yes, let me guide you on how to go about it.

    • I have the super SU but no TWRP
      I got an error(can't create recovery for this device) when following d procedure on that (how to root any mtk device using flash tool) tutorial
      Pls I need your guidance to root my infinix zero 16+2 lollipop

    • Hello Kenneth, You need Twrp for infinix zero 2 which you can download here

      You also need Super Su. Once you have this two in place, then follow thesame guide here

      Please carefully follow the guide and replace it with your own twrp and su.

    • Your BBQ10 need an upgrade. Get a PC, download BB10 Desktop manager, it will detect your device, then upgrade your OS.

      The blog template limit is over. Maybe I'll send it to your inbox.

    • Its because its due for Servicing. Back up all your apps, files and everything. Go to settings>>>Apps>>>Clear your app cache of individual apps. Rebooth your device and watch its perfomance.

    • If your Samsung is china version, then it must be an MTK device. Check to see if it's an mtk device, if it is, then change your IMEI and your 3GB will be back.

    • You might be having Ram problem or Hardisk problem. If you know where to locate your ram, carefully remove it from its board, and clean it on a white clean cloth. (not with water ooo, but a dry white cloth). Then insert it back then reboot your system.

      If it doesn't work, then you need to run Hard disk test.

    • Bro lemme ask u dis first, is ur laptop windows0 compatible? If itsnt nd u installed dat OS on it den ur pc is bound to be mishaving in dat manner buh if its den ur Ram or HDD might be aving prob or betterstill u reinstall #Engr Wale

  5. I try to upgrade my infinix hot note to lollipop, but the device bricked, and cannot on again, and my system will not dictate it when it is plugged tro usb. I try ever thing and it seems not to work. Please my dear Jomi prof help a friend out. Or anyone that had succeeded in such a challenge should help me out God bless.

    • If in the process of upgrading, you mistakenly shake the cable while the upgrade is still ongoing, then it is a complete brick. Since your system doesn't detect it again, I'll suggest you locate the closest CarlCare center and they'll fix it for you.

    • @Jomi I did not such thing, as a matter of fack i was not close to the phone and the system when the process was running. Care services is talking about months process now. I dont know what to do. Please someone should help.

    • Hello,
      Unfortunately I'm not closer to whre you are. You still best bet of fixing it is still CarlCare. Just excercise patience and give it to them to fix it bro.

  6. Pls i was trying to flash an 5.1 o.s to my tecno fone… but during flashing… it stopped midway… since then my system have not been able to detect it….. i have flashed other fones after that but its still not detecting mine

  7. My opsson has a little problem. When U put it on it works fine, after a while it starts showing android.com has stopped working, xxxxx.com has stopped working, yyyyyy.com has stopped working and once it starts doing that, nothing works again. Immediately U press OK or back another.com has stopped working comes up again.

  8. MY INFINIX X509 ZERO 2 CONNECTED TO MY SPECTRANET FIRST THEN ALL IT SHOWS NOW IS "saved, secure with wpa/wpa2" AND IT WONT CONNECT, PLEASEEEE HELP , I DONT WANT TO RESTORE MY PHONE OR ROOT IT.

    • Hello anonym,
      You don't need to restore your phone at all. Just go to network and delete the stored spectranet network stored. reconnect it again and it will work just fine.

  9. Hello prof ve got issues with my infinix hot 2. A call came in on my fone while it was connected to my PC after I unplugged to answer the call. My internal storage was unmounted so now I can only view data that has been saved before d incident. now I can't write into it…. Pls help

  10. Hi Prof, my blackberry Q10 got frozen while I tried to unlock it. Removed the battery and placed it back but the phone has refused to power on again. I removed the battery and plugged it to charger but it only blinked red light and went off almost immediately. What can I do please?

    • Dear Prof, I have the procedure you stated above but the blackberry link did not detect the phone and the phone has no signal of coming up at all. What elsse can I do please? I will appreciate your reply.

  11. Good afternoon Yomi,
    I put off my TECNO M3+ last night only to wake up this morning and tried owning it but it refuses to power,after much trial and error it turned on but it only stops at that boot image.
    My pc isn't detecting the device either. 🙁

    • Obviously your device is bricked if the only thing it displays is Android logo. However, I don't know the last application you installed before you went to bed but I'll advice you boot it into safe mode and uninstall the application. Then reboot your device again.

  12. Hi prof. My wife just bought tecno L5 and when she tries openin play store it keep sayin background data restricted. I went to settings to data usage and enable it but still when i try accessin it i still get the same message of enablin it or quiting. Pls what can i do? While my f7 keeps telling unfortunately google systeem has stopped…. And also google play services whixh some of your applications rely on is not supported by your device. Pls Contact yiur manufacturer for assistence. Pls help.

    • ==>From the Home screen, tap the app slider, then open “Settings“.
      Select “Data usage“.
      >>Tap the “Menu” Menu icon icon located at the upper-right corner.
      Select “Restrict background data“, then tap “OK” to turn background data off.

      For your Tecno F7, go to settings>>>app>>scroll down to google services and google play services, clear the data cache of both then reboot your device.

  13. Hello prof,…my infinix hot cant open d gallery app again,it is empty and it force stops(unfortunately…..)i cant screenshot nor snap pics with cam cos it wont save……./oga pls Note: its not memory crd error nor full memory and i have cleared d gallery app cache all to no avail pls help…2. How can i upgrade d fone to lollipop 5.1

    • Once you upgrade it to the latest 5.1, you won't have all those problems again. I believe you are making reference to infinix hot 507. See guide on how to upgrade it to 5.1 here

  14. Hello Prof, help! I want to root and install twrp on xiaomi redmi note2 China stable version but, it's been a herculean task. Tried most methods but no success yet. Pls assist. Thanks in anticipation sir.

  15. Prof pls, i use a tecno p9 tablet(android o.s v4.2) sthe problem is that some apps e.g simple server, xender is always writing app has stopped working when i try to open them and d app doesn't open , pls what can i do to make the apps work and stop writing that error

    • Hello Bolarge717,
      It appears you cache for that app is full and need to be cleared.
      First, navigate to Settings on your device.
      Go to Applications > Application manager
      Swipe left until you find the All tab.
      Scroll down to the app that's causing problems and tap on it.
      Here you will find the Clear data and Clear cache options.

      Clear cache is the option you should start with. It will get rid of saved data that allows apps to load a little quicker or stop working when you launch them.

    • its still giving the same has stopped workiong after trying what you said… funny enough this apps writing has stopped work perfectly on othe version of p9 4.4 .. but the problem is general to 4.2

    • Reboot the phone first.
      After the reboot, tap the phone icon to launch the app.
      Once the error pops up, tap OK and immediately tap the Phone icon again.
      Repeat the process two or three times.

  16. Good day oga yomi, pls am using innjoo fire my problem is that i cant download true Google play store to update my apps. I got error message like this "UNFORTUNATELY GOOGLE PLAY STORE HAS STOPPED",another is " UNFORTUNATELY THE PROCESS COM. GOOGLE PROCESS. GAPPS HAS STOPPED" and most of my apps usually gave error message of UNFORTUNATELY THE APP HAS STOPPED. pls what do I do? I have done factory reset without success. Thanks in advance

  17. prof…mt Tecno M7 gives a ''white screen'' anytym i am browsing or playing games on it… It starts whenever I ON it…but after a while, it stops…

    i have tried to flash it and download it OS but it's still giving me d wahala….pls what do I do?

  18. Prof
    I got superuser issue with infinix note pro.
    I just downloaded the updated firmware from infinixmobility.com n flash it on my phone.
    However, I can't install superuser from zip via recovery as usual even when I flash the infinix note pro recovery image.
    Is my problem from the zip file, the recovery or from the update?

    SOS

  19. Good day oga yomi, pls am using innjoo fire my problem is that i cant download true Google play store to update my apps. I got error message like this "UNFORTUNATELY GOOGLE PLAY STORE HAS STOPPED",another is " UNFORTUNATELY THE PROCESS COM. GOOGLE PROCESS. GAPPS HAS STOPPED" and most of my apps usually gave error message of UNFORTUNATELY THE APP HAS STOPPED. pls what do I do? I have done factory reset without success. Thanks in advance

    • You are having that error because your app cache is crowsed. Go to settings>>>apps can scroll down to google services, clear the cache and rebooth ur device.

  20. Good day oga prof. I upgraded my gt n5100 from android 4.1 to 5.0 and all of a sudden, i started having memory problem The total space occupied by the data on the phine storage is 3gb but the phone is telling me that i have 346mb left out 9gb and with that, it always tells me my storage is running out of space. I've googled for many solutions but still back to square one. Please help me

  21. My prof, please don't be tired of us. I know you have some how a bit fed up now, but please. My phone keeps downloading some apps, named engrik, pro, measure. They keep popping this is not working that is not working. Distoping my fun. I tried all means to delete them, but I just can't even with root Uninstaller. Please help.

  22. Prof, ever since I started using my android phone, it has been sending premium text messages without my permission. Both sims are sending the message. MTN charges ₦15 which is sim 1 while GLO charges ₦10 which is sim 2. I've called customer care of both network and they're not helping. Glo said the number is not showing on their side. Just a name which is USA 1. I've lost a lot of cash to this rubbish. My phone is Gionee M5. Please help.

    Note: I don't see any trace of text message in my sent message folder but I some times get a pop up message which says "last sms cost ₦15 or ₦10 and sometimes I don't get it.

  23. @ayuba, kelvin, al_almeen, elvis your issues seem 2 b a new portent virus in town. l suggest u flash a new ROM. It's going 2 solve it.
    And pls install antivirus b4 u use your phone n avoid some websites.

  24. Happy day prof. Pls m having serious headache with my gionee p2s. I formatted my sdcard bc of virus attack but since then it has refused to boot to d user platform, so pls prof wat do I do?

  25. @al-meen,
    search 4 your phone ROM on d net n download it.
    Install sp flashtool on your computer n use it 2 flash it.
    If don't know to, search how 2 flash a ROM with sp flashtool on google.
    Procedure is simple

  26. @Mexiest,
    By SD, do u mean your internal memory?
    If u do, then, u got to install a brand new RoM on your phone.
    You have formatted d factory firmware.
    pls, follow d procedure given above 4 RoM installation.

  27. Please I don't know what's wrong with my Phantom z mini. It is not charging. I plug it and it shows its charging but the battery percent does not increase. Please what could be wrong?

  28. I don't know what's wrong with my Phantom z mini. I plug it and it shows its charging but the battery percent does not increase. I don't know what's wrong

  29. Hello Yomi Prof, I have some problems with my phone; Tecno H5 and I'll be glad if you can help me out.
    1. My data keeps switching on itself and also my WIFI.
    2. The Apps and games keep hanging whenever I'm using anyone of them. I've done factory reset but the problems still persist. Please help me.
    N.B: How can I get you on facebook?

    • It seems Monkey test is already working on your device. But I'll first of suggest you download app cleaner to clean your device app. If the problem still persist, then flashing your device will be your next alternative.

    • Hello M,
      Are you using screen protector on your snokor rocker? I'll suggest you remove it because it might be blocking the proximity sensor or cut it a little away from the proximity sensor.

  30. i have tried all d method suggested but is still not rebooting, i have also downloaded a new os and saved it in my sd card so i can reboot my phone using d sd card and is telling me sd reboot aborted, pls i really nid ur help now

  31. HELLO SIR pls my infinix hot note or what is given me wahala when ever i on's the DATA it downloads all sorts or rubbish with heavy mb by it self, have flashed it softly but still not ok does it need rooting or flashing with scarter file if yes "can iroot solve it or rootking" if no, pls help me to the last u have my email naa. [email protected] or [email protected] and NWOSU CHISCO DJ WHIZZO @FACEBOOK.COM OR [email protected] whatsapp.com thanks and GODBLESS.

    • Don't flash it sofely… your device has been infected by the deadly Monkey test and time virus. You need to flash it hardly using SP Flashtool with the original stock rom.

  32. Hi Mr Prof, I am facing a great challenge here firstly I rooted my phone and also install font on my phone the same night but when I woke up the following day I observed that I cannot receive or made call. My phone is now showing unfortunately dialer has stopped, please any assistant that you can render my Able Prof

    • I have already uninstall the font app but what u observed is that the font I apply is still working despite that I wipe and factory reset of the phone, Hw can I boot my phone into safe mood because I had tried to boot the phone into safe mood not getting it. My phone model is Tecno Y6 and also please what if I get another Tecno Y6 and do a system backup through recovery mode on my SD and restore it into my phone hope that one can help? Also if I flash it, hope it will be back to normal brother, so My able Prof any further assistance will be appreciated

  33. Prof, Please, be patient and read this thread. I have a problem thats really bothering me. I finished making a call and mistakenly saved that End Of Call Notification message that pops up after the call has been dropped. Ever since, wenever i switch on my phone, that particular call's notification message always pops up. And also, Etisalat keeps re-sending me a message i accidentally saved. i get more than a hundred of that particular message everytime. is there any solution for this please? Because this is really annoying. the message comes in like every 2mins. Please Prof, help me. Thanks.

  34. Prof, Please, be patient and read this thread. I have a problem thats really bothering me. I finished making a call and mistakenly saved that End Of Call Notification message that pops up after the call has been dropped. Ever since, wenever i switch on my phone, that particular call's notification message always pops up. And also, Etisalat keeps re-sending me a message i accidentally saved. i get more than a hundred of that particular message everytime. is there any solution for this please? Because this is really annoying. the message comes in like every 2mins. Please Prof, help me. Thanks.

  35. Prof, thanks for reading my post but u didnt understand me. Its a text message that comes into my inbox, not End of Call Notification. This message am talking about is the message that comes in when u check etisalat airtime balance, them telling u that u have so so mb remaining. Even when i dnt initiate a request for account balance, the message comes in, like every 2-5mins. Is there anything i can do about it?

  36. I have already uninstall the font app but what u observed is that the font I apply is still working despite that I wipe and factory reset of the phone, Hw can I boot my phone into safe mood because I had tried to boot the phone into safe mood not getting it. My phone model is Tecno Y6 and also please what if I get another Tecno Y6 and do a system backup through recovery mode on my SD and restore it into my phone hope that one can help? Also if I flash it, hope it will be back to normal brother, so My able Prof any further assistance will be appreciated

  37. Prof, please my phone HTC ONE X+ (64G) Has been having battery issues since the very first day i bought it…it keeps getting hot behind the camera like fire…i've used DU battery saver and 360 security still gets hot frequently…also it shows its charging even when its unplugged, meaning its discharging…i hear its a battery file issue, but whats the permanent solution? because the phone is sealed. Thanks…EMMA

  38. Please my infinix zero2 is responding slowly, have tried all I can, even uninstalled some apps still no changes. Pls help, the situation is frustrating.

  39. I bought a tecno L5 few weeks ago and ever since I bought it it has been hanging badly. Can I get help on what to do pls?

  40. Good morning,can u help me figure out what could be the problem. I entered my email box on a desktop computer without logging out from my Android but now I can't send my with my phone it's requesting for a smtp server. Pls what can I do to set it up?

  41. bidemi
    hi. i use a techno p9. i keep getting the message "couldn't establish a secure connection" when i visit some websites. please what can i do to solve this problem

  42. Hello,
    I am having this problem from a month. Whenever I open internet, after few minutes each an ad pop up or an app on play store randomly . I am tired of this . I formatted my phone but after some time problem started again. I am so tired of this. Please help. Reply me on my email :-
    [email protected]

    • You can always bypass pattern lock on your android device using any of the proven method here

      To FActory REst your Device follow the below;

      Power off your phone and press and hold the Volume Up key the Home key and the Power key all at the same time.

      When the phone vibrates (or you see the Android Logo) release the Power key but continue to hold the Volume Up and Home key.

      Continue holding the Volume up and Home key until the “Android system recovery” screen appears.

      Use the Volume buttons to scroll to and highlight the “wipe data/factory reset” option, and then use the Power key to make the selection.

      Once the factory reset is finished you may use the Volume and Power keys to highlight and select the “Reboot system now” option and the hard reset will be complete and your cell phone will be nice and squeaky clean.

  43. Whenever I swich on my snokor rocket z5000, it does not bring out the contacts and call list. Both remain blank even after rebooting and switching on/off.

    • Hello John,
      It is a software issue. When last did you updated your firmware? If your firmware hasn’t been updated in a long time, it will definitely
      give you problem as you are currently experiencing

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